Frequently asked visitor questions
Answers to frequently asked questions (FAQ) and the ceramitec visitor hotline
General questions
Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will in principal require a visa. The ticket you have booked is not a substitute for a visa letter of invitation. You can find detailed information about visa applications on our visa service page.
Whether you're coming to the trade fair center by air, by car, by rail or using local public transport, we've put together all the information and research tools you'll need to plan your journey.
Free visitor WiFi will be available throughout the trade fair center, including in the halls. Once an access code has been entered, this can be used for an entire day with a data limit of up to 50 MB. Further information on using the visitor WiFi can be found here.
In order to keep you informed about the latest ceramitec news and developments, Messe München sends out regular e-newsletters. To subscribe to these newsletters, please use the newsletter subscription on our website. Once you have submitted the application, you will be added to the newsletter distribution list immediately.
An overview of all the companies that will be exhibiting, including their products and profiles, is available in our exhibitor directory.
You can find the opening times for ceramitec here.
Our ceramitec visitor hotline colleagues will be happy to help you.
No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.
ceramitec exhibitors also enjoy free admission to the exhibition that takes place in parallel. Halls A1-A3 and B1-B2 are accessed with the ceramitec pass.
Here you will find all the information on how to get there.
You can find the set-up and dismantling times for ceramitec here.
The Print@home-tickets (exhibitor passes) will be fully personalized.
Upon payment of the registration invoice, the complimentary exhibitor badges are automatically deposited in the exhibitor shop and sent to all main exhibitors after personalization. Exhibitor badges are only issued for your own company’s stand staff and are not intended to be transferred to third parties. The hosting of co-exhibitors does not increase the exhibitor badge entitlement for the main exhibitor.
Additional exhibitor badges may be ordered and personalized online in the exhibitor shop for EUR 38. Chargeable badges may also be collected on-site at the “exhibitor badge service (Ausstellerausweis-Service)” counter at the East Entrance upon production of proof of company membership or entitlement to collect a badge.
The medical services are to be found at the Entrance East
Tel. (+49 89) 949 - 2 81 03
You have the following options for inviting your customers to visit your trade fair stand: Online day ticket vouchers and day ticket vouchers.
All exhibitors can order online vouchers for day tickets online in the exhibitor shop .
You can also see your registered customers’ details online in the exhibitor shop.
There are information counters in all halls and at the Entrance East.
ceramitec is complemented by an extensive conference program with numerous specialist lectures and podium discussions. Attendance of all lectures is free of charge. The forum is situated in Halls A4 and A6.
Exhibitors may rent conference and meeting rooms. Please request rooms online in the exhibitor shop. Rooms are allocated according to availability with an e-mail confirmation. Selection of the seating arrangement (for conference rooms only) and the booking of technical equipment is only possible once the room booking has been confirmed.
Tel.: (+49 89) 949 2 12 31
The press counter in the East Entrance is open at the following times during the trade fair: Click here for the opening hours.
Exhibits and material can be sent to the following address:
Messe München GmbH
ceramitec 2026
Hall/Stand number
81823 Munich
Please ensure that an employee of the company or stand construction company is on the stand when the goods are delivered.
Please be aware that the use of static or mobile electronic sales or advertising aids, the carrying or driving around of advertising media, and the distribution of printed material, stickers and food samples outside the rented stand is not permitted.
Exhibitor questions
Find the stand types and the participation costs here.
At ceramitec you can chose between the Premium full-service package and the Economy full-service package. Please find all included services here.
The Association of the German Trade Fair Industry (AUMA) represents the interests of exhibitors, event organizers, and visitors at trade fairs and checks and certifies all the key statistics of the fairs. For this, AUMA charges a fee that is invoiced by Messe München GmbH and transferred directly to the AUMA.
The fixed waste disposal fee covers disposal for a fixed fee of waste produced by the exhibitor at the stand during set-up and dismantling as well as for the entire duration of the trade fair. During the event, gray waste sacks (60 l each) will be distributed to the stands for all normal waste arising at the stand. The filled sacks should be put out at the stand boundary where they can easily be seen before 20:00 each evening.
As part of the admission invoice, we raise a prepayment charge for services (e.g., power and water connection, internet, telecoms, additional exhibitor passes). After the fair, this prepayment will be reconciled on the final invoice against services actually ordered.
The mandatory communication fee covers the basic entries in the trade fair media like the online exhibitor database and the visitor planner.
ceramitec offers exhibitors and visitors a new type of exhibitor directory, which can only develop its full effect if all companies make entries at all levels. In order to offer a low-threshold solution for this, an attractive package has been put together for the standard entry, which already contains the most popular components from the bookings of previous years and also offers a saving of around 25 % compared to an individual booking. The obligatory communication fee includes the following entries for you:
- Company name
- Address and contact details
- 1x entry in the product directory
- 1x entry in the industrial applications
- 1x solution
- Combination package link + e-mail
- Social Media Buttons
- 1x product/project
The obligatory communication fee applies to main and co-exhibitors and is charged at 600 EUR. Further supplementary bookings and thus a broader presentation of the company in the list of exhibitors are still possible.
The marketing fee is charged for national and international advertising to visitors.
A co-exhibitor is a company or organization whose own employees present its products at the stand of a (main) exhibitor. This includes group companies and subsidiaries. Applications for co-exhibitors must be made by the main exhibitor using a special form. A mandatory communication fee will also be charged to each co-exhibitor. The registration fee and mandatory communication fee are invoiced to the main exhibitor. Learn more
Applications for co-exhibitors must be made by the main exhibitor using a special form.
We need a fully completed, signed and stamped application form from you. After receiving your application, we will send you a confirmation of application by e-mail. After the hall layout has been planned you will receive a stand offer including a hall plan by e-mail. You then have the opportunity, within one week, to confirm the stand offer or to agree an alternative with us. The placement proposal requires written confirmation from the exhibitor; after this has been received by Messe München, the exhibitor can no longer cancel. Should you not wish to accept the stand offer, you can cancel your application free of charge. See “A2 Admission” in section A of the General Terms of Participation.
The procedure and costs are set out under “A5 Termination of Contract” in the .
When you apply, you can indicate your preferred stand position. During the planning phase, we do our best to take account of the stand preferences of all companies that have applied. Please understand, however, that we cannot meet all preferences. In any event, we recommend that you apply before the deadline for applications of June 30, 2020
You can find an overview of all the important information on deadlines and logistics here.
Please contact Technical Exhibitor Services for all technical questions.
Contact names and details can be found here.
ceramitec 2026
Exhibitor name
Hall (or outdoor exhibition area) + Stand number
Messegelände/Willy-Brandt-Allee
81829 München
Germany
Please note that this address is valid only during the period of the trade fair and a contact person must be present at the stand to receive the delivery. For deliveries in advance of the trade fair, please contact one of our carriers:
Schenker Deutschland AG
Tel.: +49 89 949-24300
Fax: +49 89 949-24339
E-mail: fairs.muenchen@dbschenker.com
Kühne-Nagel (AG Co. KG)
Tel.: +49 89 949-24400
Fax: +49 89 949-24409
E-mail: exposervice.muenchen@kuehne-nagel.com
Employees of Messe München GmbH cannot accept deliveries destined for exhibition stands or third parties.
Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will without exception require a visa. You can find detailed information about visa applications on our visa service page.
If you have any questions relating to visas, our representative offices abroad are always on hand and happy to help with all your travel arrangements.
We are offering the opportunity to book advertising and sponsorship in and around the trade fair center exclusively to exhibitors, co-exhibitors, and exhibitors on joint stands.
When you are registered you receive a basic entry in the official trade fair media like the online exhibitor database and the visitor guide.
In due course, you will be told about additional paid-for listing options such as your address, company profile, company logo etc., by our catalog publishers, Neureuter Fair Media.
Exclusive rights to handle inquiries for all entries in the official ceramitec media (online exhibitor directory, visitor guide) are held by Neureuter Fair Media. All other publishers are unauthorized.
Promotional teams are strictly not permitted. It is not possible to use stationary or mobile electronic sales and advertising aids, to carry advertising boards or to distribute printed materials, stickers and samples outside the area of the rented stand.
Advertising space and sponsorship can be booked by exhibitor via our Media Sales department.
Yes, you are welcomed to submit a proposal at exhibiting@ceramitec.com. The ceramitec team collects all inquiries and contacts you as soon as possible.
Stand functions taking place after 18:00 needs to be registered with, and approved in advance by, the project management team. Rules, important information and the registration form are available via e-mail. For further questions please contact our Technical Service Team under tas4@messe-muenchen.de.
Round-the-clock security for the Messe München exhibition site is provided by Messe München GmbH and its security partner companies. Please be aware that the trade fair management is not responsible for the security of your stand, exhibits and other objects situated on the stand. To prevent the theft of valuables, we recommend booking your own security personnel online in the exhibitor shop.
Ticket purchase & Ticket Shop
Visitor tickets are available here.
You will find an overview of all the different ticket types and entry prices here.
You can redeem your voucher here.
You can redeem your voucher for a free Print@home-ticket on our ticket ordering portal. Online vouchers can only be redeemed for a Print@home-ticket online and you will need to enter the online voucher number. Vouchers cannot be redeemed or exchanged at the venue.
The Print@home-ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation. Since the exhibitor will be charged only if you actually attend the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it.
- An up-to-date Internet browser
- A valid e-mail address so that we can send you your Print@home ticket
- Adobe Acrobat Reader for displaying the online ticket
- A valid credit card (Visa, MasterCard, American Express) to pay by card or online voucher code to be redeemed
Your Print@home-ticket is only valid when presented together with official photo ID. Please present your official photo ID when requested to do so by a member of staff at the entrance.
No, tickets containing personal details (e.g., your name) are generally not transferable.
Even multi-day tickets can be used by only one person.
Important: Since online tickets are personal and non-transferable, official photo ID must be presented when they are checked on site. Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.
If you have lost your ticket and are afraid that the person who finds it might use it to gain access to the trade fair, please send an e-mail to registrierung@messe-munechen.de to have your lost ticket blocked.
Once you have placed the order for your Print@home-ticketonline, all you have to do is download it directly using Adobe Acrobat Reader, save it, or print it out right away.
Your Print@home-ticket will also be sent as a PDF attachment to the e-mail address you have provided (sender: ticketing@messe-muenchen.de). You can print out the ticket directly using Adobe Acrobat Reader or you can click on the link in the e-mail to print out your ticket.
In exceptional cases, if the server is overloaded, it may take up to 24 hours for your ticket to arrive.
- Once you have placed your order, you can download and save it in PDF format. In addition, your Print@home-ticket will be sent to you by e-mail. This e-mail should arrive immediately, or at the latest 24 hours after ordering.
- Very occasionally, e-mails may be caught by the spam filter of your mailbox. Please check your junk folder or contact your administrator.
- It may be that you entered your e-mail address incorrectly when filling out your customer details. Please contact our visitor hotline on +49 89 949-11378 or send an e-mail to info@ceramitec.com
No, the ticket order is binding.
In the event of Customer being a consumer as defined in § 13 BGB [German Civil Code], due to § 312 {g}, Clause 2, Nos. 9 BGB consumer will not have the right to cancel according to § 355 BGB for Tickets.
Yes, the readers at the turnstiles will recognize the barcode displayed on your ticket.
No, the use of local public transport is not included in your entry ticket.
- Your customer profile contains all the tickets that you have bought or redeemed so that you can download them and print them out.
- Your receipts/invoices for any purchased tickets are also available in your customer profile for you to print out.
- You can also check and change your personal details.
Do you have questions regarding your trade-fair visit? Do not hesitate to call our visitor hotline.
- ceramitec Visitor hotline