Frequently asked visitor questions

Answers to frequently asked questions (FAQ) and the ceramitec visitor hotline

Note

The content of this page refers to the preview ceramitec. Information on the next ceramitec will follow soon.

General questions

Do I need a visa to attend the fair?

Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will in principal require a visa. The ticket you have booked is not a substitute for a visa letter of invitation. You can find detailed information about visa applications on our visa service page.

Where can I find information about my travel and accomodation?

Whether you're coming to the trade fair center by air, by car, by rail or using local public transport, we've put together all the information and research tools you'll need to plan your journey.

Will I be able to use a free WiFi network at the trade fair center?

Free visitor WiFi will be available throughout the trade fair center, including in the halls. Once an access code has been entered, this can be used for an entire day with a data limit of up to 50 MB. Further information on using the visitor WiFi can be found here.

Is there an official ceramitec newsletter?

In order to keep you informed about the latest ceramitec news and developments, Messe München sends out regular e-newsletters. To subscribe to these newsletters, please use the newsletter subscription on our website. Once you have submitted the application, you will be added to the newsletter distribution list immediately.

Where can I find a list of the companies that will be exhibiting?

An overview of all the companies that will be exhibiting, including their products and profiles, is available in our exhibitor directory.

What are the opening times for ceramitec?

You can find the opening times for ceramitec here.

Who can help me with more detailed questions?

Our ceramitec visitor hotline colleagues will be happy to help you.

Am I allowed to bring my dog onto the exhibition grounds of Messe München?

No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.

Analytica

ceramitec exhibitors also enjoy free admission to the exhibition that takes place in parallel. Halls A1-A3 and B1-B2 are accessed with the ceramitec pass.

Getting there

Here you will find all the information on how to get there.

Setting-up and dismantling

Setting-up may commence on Wednesday April 03, 2024 at 08:00. On the last day of setting-up – Monday April 08, 2024 – all delivery and setting-up vehicles must have been removed from the hall area and delivery areas by 18:00 at the latest. Dressing the stand must have been completed by 20:00.

Dismantling commences on Friday, April 12, 2024 at 17:00 and must have been concluded by 18:00 on Monday, April 15, 2024. We expressly draw your attention to the fact that dismantling may not start until after 16:00 on the last day of the trade fair to ensure that all visitors can enjoy a full trade fair experience even on the last day.

Between 16:30 and 17:30 on April 12, short-term entry is possible for short-term collectors for a deposit of 200€. Entry is via the front parking area.

ceramitec Print@home tickets (exhibitor badges)

The Print@home tickets (exhibitor passes) will be fully personalized.

Upon payment of the registration invoice, the complimentary exhibitor badges are automatically deposited in the exhibitor shop and sent to all main exhibitors after personalization. Exhibitor badges are only issued for your own company’s stand staff and are not intended to be transferred to third parties. The hosting of co-exhibitors does not increase the exhibitor badge entitlement for the main exhibitor.

Additional exhibitor badges may be ordered and personalized online in the exhibitor shop for EUR 38. Chargeable badges may also be collected on-site at the “exhibitor badge service (Ausstellerausweis-Service)” counter at the East Entrance upon production of proof of company membership or entitlement to collect a badge.

Counter opening times in Entrance North:

Mon, April 08, 2024: 09:00 to 18:00
Tues April 09, 2024: 07:30 to 18:00
Wed April 10, 2024: 07:30 to 18:00
Thurs April 11, 2024: 08:00 to 18:00
Fri April 12, 2024, 08:00 to 16:00

Exhibitor and visitor poll

We hereby notify you that we have commissioned Gelszus Messe-Marktforschung to carry out the exhibitor and visitor poll. Please have the questions answered by company co-workers who are qualified to do so to ensure statements about how the trade fair has gone are as accurate as possible. The poll will be conducted on Thursday April 11, 2024 and is not company specific.

First aid

The medical services are to be found at the Entrance East

Tel. (+49 89) 949 - 2 81 03

Day ticket vouchers / online day ticket vouchers

You have the following options for inviting your customers to visit your trade fair stand: Online day ticket vouchers and day ticket vouchers.

All exhibitors can order online vouchers for day tickets (EUR 14.00 EUR) online in the exhibitor shop .

If you registered before June 30, 2023 then all the day ticket vouchers are included in the price of participation and not therefore charged for, but need to be ordered in advance.

You can also see your registered customers’ details online in the exhibitor shop.

Information counter

There are information counters in all halls and at the Entrance East.

Conference program

ceramitec 2024 is complemented by an extensive conference program with numerous specialist lectures and podium discussions. Attendance of all lectures is free of charge. The forum is situated in Halls A4 and A6.

Conference rooms

Exhibitors may rent conference and meeting rooms. Please request rooms online in the exhibitor shop. Rooms are allocated according to availability with an e-mail confirmation. Selection of the seating arrangement (for conference rooms only) and the booking of technical equipment is only possible once the room booking has been confirmed.

Tel.: (+49 89) 949 2 12 31

Trade fair opening times

Tuesday, April 09 to Friday, April 12, 2024

Entrance East

Tues, Wed, Thurs 09:00 to 18:00
Fri 09:00 to 16:00

Exhibitor access: from 07:30 daily

Press Center East

The press center in the East Entrance (upper floor) is open at the following times during the trade fair:

Press Center East opening times:

Monday, April 08, 2024 14:00 to 16:00
Tuesday, April 09, 2024 08:30 to 18:30
Wednesday, April 10, 2024 08:30 to 18:30
Thursday, April 11, 2024 08:30 to 18:30
Friday, April 12, 2024 08:30 to 16:30

Project management team

The ceramitec project management team is at your disposal from Saturday, April 06 to Friday, April 12, 2024 in the Exhibitor Service Office in the East Entrance.

Tel.: (+49 89) 9 49 - 2 04 11, -2 04 12 or - 2 04 13

E-mail: exhibiting@ceramitec.com

Technical Exhibitor Service

The Technical Exhibitor Service, Team 4, is at your disposal from Monday, April 01 to Monday, April 15, 2024 in the Exhibitor Service Office in East Entrance.

Tel.: (+49 89) 9 49 - 2 1231

E-mail: tas4@messe-muenchen.de

Tourist information

Our tourist information service is at your disposal during the trade fair at the information counter in the East Entrance. Information is available on:

  • Museums, theaters, concerts, attractions in and around Munich
  • Rail and flight bookings
  • Rental car, limousine and shuttle bus bookings
  • Hotel accommodation service and restaurant recommendations

Opening times:

Monday to Thursday 11:00 to 18:30

Shipping address

Exhibits and material can be sent to the following address:

Messe München GmbH
ceramitec 2024
Hall/Stand number
81823 Munich

Please ensure that an employee of the company or stand construction company is on the stand when the goods are delivered.

Advertising activities

Please be aware that the use of static or mobile electronic sales or advertising aids, the carrying or driving around of advertising media, and the distribution of printed material, stickers and food samples outside the rented stand is not permitted.

Exhibitor questions

What types of stand are there?

Row stand (1 side open) EUR 174.00/m²
Corner stand (2 sides open) EUR 185.00/m²
End stand (3 sides open) EUR 190.00/m²
Island stand (4 sides open) EUR 193.00/m²

All prices are quoted net.

What extra costs do I have to add on?

AUMA contribution: EUR 0.60/m²
Service prepayment: EUR 15/m²
Fixed waste disposal fee (set-up, during the fair, dismantling): EUR 5/m²
Marketing fee: EUR 6/m²
Mandatory communication fee: EUR 600

What costs need to be taken into account for budgeting?

The MEPLAN calculatorhelps you plan your trade fair budget ranging from floor space to stand architecture including stand utilities such as water, electricity, and security.

What services are included in the full-service stand package?

At ceramitec 2024 you can chose between the Premium full-service package and the Economy full-service package. Please find all included services here.

What is the AUMA fee?

The Association of the German Trade Fair Industry (AUMA) represents the interests of exhibitors, event organizers, and visitors at trade fairs and checks and certifies all the key statistics of the fairs. For this, AUMA charges a fee that is invoiced by Messe München GmbH and transferred directly to the AUMA.

What is the fixed waste disposal fee?

The fixed waste disposal fee covers disposal for a fixed fee of waste produced by the exhibitor at the stand during set-up and dismantling as well as for the entire duration of the trade fair. During the event, gray waste sacks (60 l each) will be distributed to the stands for all normal waste arising at the stand. The filled sacks should be put out at the stand boundary where they can easily be seen before 20:00 each evening.

What is the service prepayment?

As part of the admission invoice, we raise a prepayment charge for services (e.g., power and water connection, internet, telecoms, additional exhibitor passes). After the fair, this prepayment will be reconciled on the final invoice against services actually ordered.

What is the mandatory communication fee?

The mandatory communication fee covers the basic entries in the trade fair media like the online exhibitor database and the visitor planner.

ceramitec 2024 offers exhibitors and visitors a new type of exhibitor directory, which can only develop its full effect if all companies make entries at all levels. In order to offer a low-threshold solution for this, an attractive package has been put together for the standard entry, which already contains the most popular components from the bookings of previous years and also offers a saving of around 25 % compared to an individual booking. The obligatory communication fee includes the following entries for you:


- Company name

- Address and contact details

- 1x entry in the product directory

- 1x entry in the industrial applications

- 1x solution

- Combination package link + e-mail

- Social Media Buttons

- 1x product/project


The obligatory communication fee applies to main and co-exhibitors and is charged at 600 EUR. Further supplementary bookings and thus a broader presentation of the company in the list of exhibitors are still possible.

What is the marketing fee?

The marketing fee is charged for national and international advertising to visitors.

What is a co-exhibitor?

A co-exhibitor is a company or organization whose own employees present its products at the stand of a (main) exhibitor. This includes group companies and subsidiaries. Applications for co-exhibitors must be made by the main exhibitor using a special form. The registration fee per co-exhibitor is EUR 285. A mandatory communication fee of EUR 600 will also be charged to each co-exhibitor. The registration fee and mandatory communication fee are invoiced to the main exhibitor.

How can I apply to be a co-exhibitor?

Applications for co-exhibitors must be made by the main exhibitor using a special form.

Applying for a stand—what is the process?

We need a fully completed, signed and stamped application form from you. After receiving your application, we will send you a confirmation of application by e-mail. After the hall layout has been planned in autumn 2023 you will receive a stand offer including a hall plan by e-mail. You then have the opportunity, within one week, to confirm the stand offer or to agree an alternative with us. The placement proposal requires written confirmation from the exhibitor; after this has been received by Messe München, the exhibitor can no longer cancel. Should you not wish to accept the stand offer, you can cancel your application free of charge. See “A2 Admission” in section A of the General Terms of Participation.

Can I cancel my participation in the fair and what are the cancellation costs?

The procedure and costs are set out under “A5 Termination of Contract” in the .

When is the application deadline?

Anyone who apply by June 30, 2023 will additionally receive a voucher for a one-day ticket free of charge. The deadline for applications is September 15, 2023. Even after this deadline, applications will be accepted and integrated into the process. Stand preferences, however, may not always be met.

Can I express a preference for stand position?

When you apply, you can indicate your preferred stand position. During the planning phase, we do our best to take account of the stand preferences of all companies that have applied. Please understand, however, that we cannot meet all preferences. In any event, we recommend that you apply before the deadline for applications of June 30, 2020

When does stand allocation begin?

Stand allocation begins in September 2023. Exhibitors will receive their stand offer in autumn 2023.

What are the deadlines?

You can find an overview of all the important information on deadlines and logistics here.

What are the important regulations regarding stand construction that I need to be aware of for ceramitec?

Halls and general

Single story construction:
The maximum height of the stand is 7.50 metre.
The upper edge of advertising posters must be no higher than 7.50 metre.

In order to retain the character of ceramitec as a fair for communication and trade, an open stand design must be ensured. If the exhibitor fails to do this to Messe München GmbH's satisfaction, we are authorized to order changes to the stand design. Stand plans can only be approved when the open sides of the stands are designed to be completely open.

Closed walls are permitted if they take up no more than 70 percent of the relevant side of the stand, with a continuous wall no longer than 6 metre. Closed walls longer than 6 metre in length must incorporate an access gap of at least 2 metre. This rule does not apply if a distance of at least 2 metre is maintained from the edge of the stand.

If the rear wall of the trade fair stand is over 2.50 metre, it should be neutral, white, smooth and clean. Only opaque materials that do not let light through (not textiles) are permitted for this. All exhibitors are recommended to erect a dividing wall (2.5 metre in height) on the boundaries to the neighboring stands.

In the case of advertising mounts that extend beyond your own stand walls, a minimum distance of 2 metre must be maintained from the directly neighboring stands. Dividing walls and panels can be ordered in the Exhibitor Shop. Advertising panels may not be fitted with flashing or blinking lights.

It is not permitted to build anything on or over the walkways.

The use of balloons, airships and other flying objects such as drones is strictly forbidden in the halls or exhibition grounds. Exemptions to this will require the prior written approval of the main Technical Exhibitor Service department of Messe München. Approval will be given only for fixed tied balloons. Where approval is granted, the balloons may be filled only with non-combustible and non-toxic gases. It must be ensured at all times that the balloon remains within the boundaries of the stand and maintains a clearance of 2 metre from all sides of the stand, as well as observing the maximum advertising height on the stand of 7.5 metre.

You can find further guidelines on the application form under Point B7 of the and in the .

When is it necessary to obtain approval of the stand plan from Messe München GmbH?

Stand designs for two-story constructions, for stands larger than 100 m² or stand structures exceeding 3 m in height or with a stand covering require prior authorization. Dimensioned drawings including floor plans and elevations on a scale of 1:100 must be submitted to Messe München GmbH, Technical Exhibition Services Division for approval no later than 6 weeks before setup begins.

When are the set-up and dismantling times?

Set-Up:
from April 03-08, 2024, 08:00-18:00

Dismantling:
ab April 12-15, 2024, 16:00-18:00

Who is available to answer technical questions on stand construction, set-up and dismantling?

Please contact Technical Exhibitor Services for all technical questions.

Contact names and details can be found here.

What is the delivery address for ceramitec?

ceramitec
Exhibitor name
Hall (or outdoor exhibition area) + Stand number
Messegelände/Willy-Brandt-Allee
81829 München
Germany

Please note that this address is valid only during the period of the trade fair and a contact person must be present at the stand to receive the delivery. For deliveries in advance of the trade fair, please contact one of our carriers:

Schenker Deutschland AG
Tel.: +49 89 949-24300
Fax: +49 89 949-24339
E-mail: fairs.muenchen@dbschenker.com

Kühne-Nagel (AG Co. KG)
Tel.: +49 89 949-24400
Fax: +49 89 949-24409
E-mail: exposervice.muenchen@kuehne-nagel.com

Employees of Messe München GmbH cannot accept deliveries destined for exhibition stands or third parties.

When will I receive the free exhibitor passes?

All Print@home tickets (exhibitor passes), regardless of whether they are free or paid for, can be ordered and personalized via the Exhibitor Shop. There, you can enter the details for all the Print@home tickets (exhibitor passes) that you are likely to require. The Print@home tickets (exhibitor passes) are dispatched by e-mail once the main exhibitor's payment of the admission invoice has been received by Messe München.

You will not need to distinguish between free and paid-for Print@home tickets (exhibitor passes) when ordering your tickets. The distinction will be made automatically on the final invoice. Your final invoice will include only the Print@home tickets (exhibitor passes) that were actually used for the event. You will not be charged for the free passes applicable to your stand, nor for unused passes.

The cost of each non-complimentary Print@home ticket (exhibitor pass) will be EUR 38 plus VAT.

How many free Print@home tickets (exhibitor passes) will I receive?

In the hall

Stand size up to 20 square metre
three
Print@home tickets (exhibitor passes)

From 21 square metre: each additional 10 square metre increment
one additional Print@home ticket (exhibitor pass)

From 101 square metre: each additional 20 square metre increment
one additional Print@home ticket (exhibitor pass)

The number of exhibitor passes does not increase through the taking in of co-exhibitors.

Additional Print@home tickets (exhibitor passes) cost EUR 38 each when ordered in advance of the trade fair from the Exhibitor Shop.

What should I put into my GPS navigation system to get to Messe München?

Depending on which navigation system you have, you may be able to find the Messe München International site under the “Exhibition center” or “Trade fair center” categories or using “Trade fair” as a search term.

Some navigation systems will even allow you to select the relevant entrance at the center from East, West, and North. For ceramitec, you will need to head to the West or East Entrance. Alternatively, you can just put in the “An der Point” address for the West Entrance or “Am Messeturm 4” for the East Entrance.

Is vehicular access to the trade fair center available during the period of the fair?

For the whole period of the trade fair (on Friday, June 24, 2022 only until 12:00), it is possible to drive into the grounds for one hour on payment of a deposit of EUR 100.

If you exceed this limit, the deposit will be forfeit and the vehicle will be towed away, for which there will be a charge. You can find more information online about six weeks before the start of the trade fair, in our traffic guide.

Where can I find information about my journey to the trade fair?

Whether you're coming by air, by car, by rail or using local public transport, we've put together all the information and research tools you'll need for your travel planning.

Where can I find information about accommodation?

Whether you are looking for a hotel, a private room, or an apartment, or need other tips for arranging aspects of your stay that aren't related to trade fair events, we've put together all the information and research tools you'll need.

Do I need a visa? If so, how do I go about getting one?

Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will without exception require a visa. You can find detailed information about visa applications on our visa service page.

If you have any questions relating to visas, our representative offices abroad are always on hand and happy to help with all your travel arrangements.

Who can book advertising and sponsorship for ceramitec?

We are offering the opportunity to book advertising and sponsorship in and around the trade fair center exclusively to exhibitors, co-exhibitors, and exhibitors on joint stands.

Where and how do I get publicity as an exhibitor?

When you are registered you receive a basic entry in the official trade fair media like the online exhibitor database and the visitor guide.

In due course, you will be told about additional paid-for listing options such as your address, company profile, company logo etc., by our catalog publishers, Neureuter Fair Media.

Who is the publisher responsible for official ceramitec media?

Exclusive rights to handle inquiries for all entries in the official ceramitec media (online exhibitor directory, visitor guide) are held by Neureuter Fair Media. All other publishers are unauthorized.

Can I carry out promotional activity at the trade fair center outside my own stand?

Promotional teams are strictly not permitted. It is not possible to use stationary or mobile electronic sales and advertising aids, to carry advertising boards or to distribute printed materials, stickers and samples outside the area of the rented stand.

Advertising space and sponsorship can be booked by exhibitor via our Media Sales department.

Can I be a speaker in the conference program?

Yes, you are welcomed to submit a proposal at exhibiting@ceramitec.com . The ceramitec team collects all inquiries and contacts you as soon as possible.

Will there be WiFi at the trade fair center?

Messe München will be offering free wireless internet access at the trade fair center, but this will only be available in the halls and the atrium area.

Available bandwidth is up to 1.5 Mbit/sec. Availability and reception quality will depend on constructions, exhibits, and other sources of disturbance in the halls, and cannot be guaranteed. Download volumes are limited to 50 MB per user per day.

This is how it works:

  • Switch on the WiFi function on your terminal device.
  • Search for wireless networks and connect to the messeWifi network.
  • Start your internet browser.
  • Enter any internet address.
  • The portal page of the free WiFi will appear on screen.
  • Once you have accepted the General Terms and Conditions, you may access the internet.

Access to our free WiFi is limited and not guaranteed. If you need the internet to perform business operations without disruption at your stand, we would recommend that you request a LAN connection, for which there is an extra charge.

Am I allowed to bring my dog onto the exhibition grounds of Messe München?

No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.

Evening events on the trade fair stand

Stand functions taking place after 18:00 needs to be registered with, and approved in advance by, the project management team. Rules, important information and the registration form are available via e-mail. For further questions please contact our Technical Service Team under tas4@messe-muenchen.de .

Trade fair stand security

Round-the-clock security for the Messe München exhibition site is provided by Messe München GmbH and its security partner companies. Please be aware that the trade fair management is not responsible for the security of your stand, exhibits and other objects situated on the stand. To prevent the theft of valuables, we recommend booking your own security personnel online in the exhibitor shop.

Vehicle access regime during the trade fair

Throughout the entire duration of the trade fair entry to the exhibition site is possible for one hour upon payment of a EUR 100 in cash deposit. If this period is overstayed, the deposit will be forfeited and the vehicle towed away at the driver’s expense.

Photographing trade fair stands

Generally speaking photography on the exhibition site is prohibited. The following official photographers are permitted on the exhibition site:

Benedikt Roth Tel.: (+49) 176 – 20 32 32 16

Foto-Studio Siegbert Heuser Tel.: (+49 89) 61 44 02 62

Fotostudio Loske Tel.: (+49 89) 3 24 41 21

From April 03, 2024 onwards you or your hired photographer can obtain photography and filming authorization in the Messe München security office (Sicherheitszentrale), trade fair building, access via Gate 1.

A photography and film authorization will be issued upon payment of an administrative fee of EUR 80.00 per assignment. Written evidence of the assignment is to be produced.

The authorization includes access to the exhibition site for the photographic or film team outside opening hours. During opening times, the photographic or film team will require valid exhibitor tickets to access the site.

For photography and filming during nighttime closing hours, one hour and more after the trade fair has closed, the applicant will be required at his own expense to order a guard to accompany the photographer or film team on-site. This can be ordered from the Security and Order Service via the Exhibitor Shop / form 9.1 or by calling +49 89 949-24500.

Patent attorney / anti-counterfeiting / anti-piracy

The law firm TBK is at your service for a trade fair priority certificate on Tuesday, April 10, 2024 from 10:00 to 12:00.

Our patent attorney service is also at your disposal for basic questions about patent violations and will be happy to advise you, if so instructed, to examine and assert your rights.

Tel.: (+49 89) 544 690

E-mail: postoffice@tbk.com

Ticket purchase & Ticket Shop

Where can I purchase my visitor ticket?

Visitor tickets will be available as of the beginning of 2024 for purchase here.

What different types of tickets are available and what are the entry prices?

In the beginning of 2024 you will find an overview of all the different ticket types and entry prices here.

How can I redeem my voucher?

You can redeem your voucher here.

You can redeem your voucher for a free Print@home ticket on our ticket ordering portal. Online vouchers can only be redeemed for a Print@home ticket online and you will need to enter the 23-digit online voucher number. Vouchers cannot be redeemed or exchanged at the venue.

The Print@home ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation. Since the exhibitor will be charged only if you actually attend the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it.

What do I need in order to purchase my ticket online or redeem a voucher online, and what documents do I need to show upon entry to the trade fair?

  • An up-to-date Internet browser
  • A valid e-mail address so that we can send you your Print@home ticket
  • Adobe Acrobat Reader for displaying the online ticket
  • A valid credit card (Visa, MasterCard, American Express) to pay by card, a German bank account to use Giropay, or a paper voucher or an online voucher code to be redeemed

Your Print@home ticket is only valid when presented together with official photo ID. Please present your official photo ID when requested to do so by a member of staff at the entrance.

Is my ticket transferable?

No, tickets containing personal details (e.g., your name) are generally not transferable.

Even multi-day tickets can be used by only one person.

Important: Since online tickets are personal and non-transferable, official photo ID must be presented when they are checked on site. Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.

If you have lost your ticket and are afraid that the person who finds it might use it to gain access to the trade fair, please send an e-mail to registrierung@messe-munechen.de to have your lost ticket blocked.

How will I receive my Print@home ticket?

Once you have placed the order for your Print@home ticket online, all you have to do is download it directly using Adobe Acrobat Reader, save it, or print it out right away.

Your Print@home ticket will also be sent as a PDF attachment to the e-mail address you have provided (sender: registrierung@messe-muenchen.de ). You can print out the ticket directly using Adobe Acrobat Reader or you can click on the link in the e-mail to print out your ticket.

In exceptional cases, if the server is overloaded, it may take up to 24 hours for your ticket to arrive.

What should I do if I failed to save my Print@home ticket after placing my order AND I have not received an e-mail containing my ticket?

  • Once you have placed your order, you can download and save it in PDF format. In addition, your Print@home ticket will be sent to you by e-mail. This e-mail should arrive immediately, or at the latest 24 hours after ordering.
  • Very occasionally, e-mails may be caught by the spam filter of your mailbox. Please check your junk folder or contact your administrator.
  • It may be that you entered your e-mail address incorrectly when filling out your customer details. Please contact our visitor hotline on +49 89 949-11378 or send an e-mail to info@ceramitec.com

Is it possible to cancel a ticket that has been ordered?

If the customer is a consumer in the terms of section 13 of the German Civil Code (BGB), the customer can cancel the contract in writing (e.g., by post, fax, or e-mail) within two weeks without having to provide any reason. Even within this cancellation period, cancellation is only possible until the point at which the ticket loses its validity.

Can I display the ticket on my smartphone or tablet to gain entry to the trade fair?

Yes, the readers at the turnstiles will recognize the barcode displayed on your ticket.

Can I also use my entry ticket to travel on local public transport?

No, the use of local public transport is not included in your entry ticket.

Where will I find my Messe München customer profile?

The link to your customer profile is in your ticket e-mail.

Please activate your customer profile using the login details and password provided. In the customer profile you can enter a change of address or download and print tickets and receipts/invoices.

Why should I activate my Messe München customer profile?

  • Your customer profile contains all the tickets that you have bought or redeemed so that you can download them and print them out.
  • Your receipts/invoices for any purchased tickets are also available in your customer profile for you to print out.
  • You can also check and change your personal details.

ceramitec visitor hotline

Do you have questions regarding your trade-fair visit? Do not hesitate to call our visitor hotline.