Answers to frequently asked questions (FAQ) and the ceramitec visitor hotline
The content of this page refers to the preview ceramitec. Information on the next ceramitec will follow soon.
Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will in principal require a visa. The ticket you have booked is not a substitute for a visa letter of invitation. You can find detailed information about visa applications on our visa service page.
Whether you're coming to the trade fair center by air, by car, by rail or using local public transport, we've put together all the information and research tools you'll need to plan your journey.
Free visitor WiFi will be available throughout the trade fair center, including in the halls. Once an access code has been entered, this can be used for an entire day with a data limit of up to 50 MB. Further information on using the visitor WiFi can be found here.
In order to keep you informed about the latest ceramitec news and developments, Messe München sends out regular e-newsletters. To subscribe to these newsletters, please use the newsletter subscription on our website. Once you have submitted the application, you will be added to the newsletter distribution list immediately.
An overview of all the companies that will be exhibiting, including their products and profiles, is available in our exhibitor directory.
You can find the opening times for ceramitec here.
Our ceramitec visitor hotline colleagues will be happy to help you.
No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.
ceramitec exhibitors also enjoy free admission to the exhibition that takes place in parallel. Halls A1-A3 and B1-B2 are accessed with the ceramitec pass.
Here you will find all the information on how to get there.
Setting-up may commence on Wednesday April 03, 2024 at 08:00. On the last day of setting-up – Monday April 08, 2024 – all delivery and setting-up vehicles must have been removed from the hall area and delivery areas by 18:00 at the latest. Dressing the stand must have been completed by 20:00.
Dismantling commences on Friday, April 12, 2024 at 17:00 and must have been concluded by 18:00 on Monday, April 15, 2024. We expressly draw your attention to the fact that dismantling may not start until after 16:00 on the last day of the trade fair to ensure that all visitors can enjoy a full trade fair experience even on the last day.
Between 16:30 and 17:30 on April 12, short-term entry is possible for short-term collectors for a deposit of 200€. Entry is via the front parking area.
The Print@home-tickets (exhibitor passes) will be fully personalized.
Upon payment of the registration invoice, the complimentary exhibitor badges are automatically deposited in the exhibitor shop and sent to all main exhibitors after personalization. Exhibitor badges are only issued for your own company’s stand staff and are not intended to be transferred to third parties. The hosting of co-exhibitors does not increase the exhibitor badge entitlement for the main exhibitor.
Additional exhibitor badges may be ordered and personalized online in the exhibitor shop for EUR 38. Chargeable badges may also be collected on-site at the “exhibitor badge service (Ausstellerausweis-Service)” counter at the East Entrance upon production of proof of company membership or entitlement to collect a badge.
Counter opening times in Entrance North:
Mon, April 08, 2024: 09:00 to 17:00
Tues April 09, 2024: 07:30 to 12:00
Wed April 10, 2024: 07:30 to 12:00
We hereby notify you that we have commissioned Gelszus Messe-Marktforschung to carry out the exhibitor and visitor poll. Please have the questions answered by company co-workers who are qualified to do so to ensure statements about how the trade fair has gone are as accurate as possible. The poll will be conducted on Thursday April 11, 2024 and is not company specific.
The medical services are to be found at the Entrance East
Tel. (+49 89) 949 - 2 81 03
You have the following options for inviting your customers to visit your trade fair stand: Online day ticket vouchers and day ticket vouchers.
All exhibitors can order online vouchers for day tickets (EUR 14.00 EUR) online in the exhibitor shop .
If you registered before June 30, 2023 then all the day ticket vouchers are included in the price of participation and not therefore charged for, but need to be ordered in advance.
You can also see your registered customers’ details online in the exhibitor shop.
There are information counters in all halls and at the Entrance East.
ceramitec 2024 is complemented by an extensive conference program with numerous specialist lectures and podium discussions. Attendance of all lectures is free of charge. The forum is situated in Halls A4 and A6.
Exhibitors may rent conference and meeting rooms. Please request rooms online in the exhibitor shop. Rooms are allocated according to availability with an e-mail confirmation. Selection of the seating arrangement (for conference rooms only) and the booking of technical equipment is only possible once the room booking has been confirmed.
Tel.: (+49 89) 949 2 12 31
Tuesday, April 09 to Friday, April 12, 2024
Tues, Wed, Thurs 09:00 to 18:00
Fri 09:00 to 16:00
Exhibitor access: from 07:30 daily
The press center in the East Entrance (upper floor) is open at the following times during the trade fair:
Press Center East opening times:
Monday, April 08, 2024 14:00 to 16:00
Tuesday, April 09, 2024 08:30 to 18:30
Wednesday, April 10, 2024 08:30 to 18:30
Thursday, April 11, 2024 08:30 to 18:30
Friday, April 12, 2024 08:30 to 16:30
The ceramitec project management team is at your disposal from Saturday, April 06 to Friday, April 12, 2024 in the Exhibitor Service Office in the East Entrance.
Tel.: (+49 89) 9 49 - 2 04 11, -2 04 12 or - 2 04 13
The Technical Exhibitor Service, Team 4, is at your disposal from Monday, April 01 to Monday, April 15, 2024 in the Exhibitor Service Office in East Entrance.
Tel.: (+49 89) 9 49 - 2 1231
Our tourist information service is at your disposal during the trade fair at the information counter in the East Entrance. Information is available on:
Monday to Thursday 11:00 to 18:30
Exhibits and material can be sent to the following address:
Messe München GmbH
Please ensure that an employee of the company or stand construction company is on the stand when the goods are delivered.
Please be aware that the use of static or mobile electronic sales or advertising aids, the carrying or driving around of advertising media, and the distribution of printed material, stickers and food samples outside the rented stand is not permitted.
Row stand (1 side open) EUR 174.00/m²
Corner stand (2 sides open) EUR 185.00/m²
End stand (3 sides open) EUR 190.00/m²
Island stand (4 sides open) EUR 193.00/m²
All prices are quoted net.
AUMA contribution: EUR 0.60/m²
Service prepayment: EUR 15/m²
Fixed waste disposal fee (set-up, during the fair, dismantling): EUR 5/m²
Marketing fee: EUR 6/m²
Mandatory communication fee: EUR 600
The MEPLAN calculatorhelps you plan your trade fair budget ranging from floor space to stand architecture including stand utilities such as water, electricity, and security.
At ceramitec 2024 you can chose between the Premium full-service package and the Economy full-service package. Please find all included services here.
The Association of the German Trade Fair Industry (AUMA) represents the interests of exhibitors, event organizers, and visitors at trade fairs and checks and certifies all the key statistics of the fairs. For this, AUMA charges a fee that is invoiced by Messe München GmbH and transferred directly to the AUMA.
The fixed waste disposal fee covers disposal for a fixed fee of waste produced by the exhibitor at the stand during set-up and dismantling as well as for the entire duration of the trade fair. During the event, gray waste sacks (60 l each) will be distributed to the stands for all normal waste arising at the stand. The filled sacks should be put out at the stand boundary where they can easily be seen before 20:00 each evening.
As part of the admission invoice, we raise a prepayment charge for services (e.g., power and water connection, internet, telecoms, additional exhibitor passes). After the fair, this prepayment will be reconciled on the final invoice against services actually ordered.
The mandatory communication fee covers the basic entries in the trade fair media like the online exhibitor database and the visitor planner.
ceramitec 2024 offers exhibitors and visitors a new type of exhibitor directory, which can only develop its full effect if all companies make entries at all levels. In order to offer a low-threshold solution for this, an attractive package has been put together for the standard entry, which already contains the most popular components from the bookings of previous years and also offers a saving of around 25 % compared to an individual booking. The obligatory communication fee includes the following entries for you:
- Company name
- Address and contact details
- 1x entry in the product directory
- 1x entry in the industrial applications
- 1x solution
- Combination package link + e-mail
- Social Media Buttons
- 1x product/project
The obligatory communication fee applies to main and co-exhibitors and is charged at 600 EUR. Further supplementary bookings and thus a broader presentation of the company in the list of exhibitors are still possible.
The marketing fee is charged for national and international advertising to visitors.
A co-exhibitor is a company or organization whose own employees present its products at the stand of a (main) exhibitor. This includes group companies and subsidiaries. Applications for co-exhibitors must be made by the main exhibitor using a special form. The registration fee per co-exhibitor is EUR 285. A mandatory communication fee of EUR 600 will also be charged to each co-exhibitor. The registration fee and mandatory communication fee are invoiced to the main exhibitor.
Applications for co-exhibitors must be made by the main exhibitor using a special form.
We need a fully completed, signed and stamped application form from you. After receiving your application, we will send you a confirmation of application by e-mail. After the hall layout has been planned in autumn 2023 you will receive a stand offer including a hall plan by e-mail. You then have the opportunity, within one week, to confirm the stand offer or to agree an alternative with us. The placement proposal requires written confirmation from the exhibitor; after this has been received by Messe München, the exhibitor can no longer cancel. Should you not wish to accept the stand offer, you can cancel your application free of charge. See “A2 Admission” in section A of the General Terms of Participation.
The procedure and costs are set out under “A5 Termination of Contract” in the .
Anyone who apply by June 30, 2023 will additionally receive a voucher for a one-day ticket free of charge. The deadline for applications is September 15, 2023. Even after this deadline, applications will be accepted and integrated into the process. Stand preferences, however, may not always be met.
When you apply, you can indicate your preferred stand position. During the planning phase, we do our best to take account of the stand preferences of all companies that have applied. Please understand, however, that we cannot meet all preferences. In any event, we recommend that you apply before the deadline for applications of June 30, 2020
Stand allocation begins in September 2023. Exhibitors will receive their stand offer in autumn 2023.
You can find an overview of all the important information on deadlines and logistics here.
Single story construction:
The maximum height of the stand is 7.50 metre.
The upper edge of advertising posters must be no higher than 7.50 metre.
In order to retain the character of ceramitec as a fair for communication and trade, an open stand design must be ensured. If the exhibitor fails to do this to Messe München GmbH's satisfaction, we are authorized to order changes to the stand design. Stand plans can only be approved when the open sides of the stands are designed to be completely open.
Closed walls are permitted if they take up no more than 70 percent of the relevant side of the stand, with a continuous wall no longer than 6 metre. Closed walls longer than 6 metre in length must incorporate an access gap of at least 2 metre. This rule does not apply if a distance of at least 2 metre is maintained from the edge of the stand.
If the rear wall of the trade fair stand is over 2.50 metre, it should be neutral, white, smooth and clean. Only opaque materials that do not let light through (not textiles) are permitted for this. All exhibitors are recommended to erect a dividing wall (2.5 metre in height) on the boundaries to the neighboring stands.
In the case of advertising mounts that extend beyond your own stand walls, a minimum distance of 2 metre must be maintained from the directly neighboring stands. Dividing walls and panels can be ordered in the Exhibitor Shop. Advertising panels may not be fitted with flashing or blinking lights.
It is not permitted to build anything on or over the walkways.
The use of balloons, airships and other flying objects such as drones is strictly forbidden in the halls or exhibition grounds. Exemptions to this will require the prior written approval of the main Technical Exhibitor Service department of Messe München. Approval will be given only for fixed tied balloons. Where approval is granted, the balloons may be filled only with non-combustible and non-toxic gases. It must be ensured at all times that the balloon remains within the boundaries of the stand and maintains a clearance of 2 metre from all sides of the stand, as well as observing the maximum advertising height on the stand of 7.5 metre.
You can find further guidelines on the application form under Point B7 of the and in the .
Stand designs for two-story constructions, for stands larger than 100 m² or stand structures exceeding 3 m in height or with a stand covering require prior authorization. Dimensioned drawings including floor plans and elevations on a scale of 1:100 must be submitted to Messe München GmbH, Technical Exhibition Services Division for approval no later than 6 weeks before setup begins.
from April 03-08, 2024, 08:00-18:00
ab April 12-15, 2024, 16:00-18:00
Please contact Technical Exhibitor Services for all technical questions.
Contact names and details can be found here.
Hall (or outdoor exhibition area) + Stand number
Please note that this address is valid only during the period of the trade fair and a contact person must be present at the stand to receive the delivery. For deliveries in advance of the trade fair, please contact one of our carriers:
Schenker Deutschland AG
Tel.: +49 89 949-24300
Fax: +49 89 949-24339
Kühne-Nagel (AG Co. KG)
Tel.: +49 89 949-24400
Fax: +49 89 949-24409
Employees of Messe München GmbH cannot accept deliveries destined for exhibition stands or third parties.
All Print@home tickets (exhibitor passes), regardless of whether they are free or paid for, can be ordered and personalized via the Exhibitor Shop. There, you can enter the details for all the Print@home tickets (exhibitor passes) that you are likely to require. The Print@home tickets (exhibitor passes) are dispatched by e-mail once the main exhibitor's payment of the admission invoice has been received by Messe München.
You will not need to distinguish between free and paid-for Print@home tickets (exhibitor passes) when ordering your tickets. The distinction will be made automatically on the final invoice. Your final invoice will include only the Print@home tickets (exhibitor passes) that were actually used for the event. You will not be charged for the free passes applicable to your stand, nor for unused passes.
The cost of each non-complimentary Print@home ticket (exhibitor pass) will be EUR 38 plus VAT.
Stand size up to 20 square metre
three Print@home tickets (exhibitor passes)
From 21 square metre: each additional 10 square metre increment
one additional Print@home ticket (exhibitor pass)
From 101 square metre: each additional 20 square metre increment
one additional Print@home ticket (exhibitor pass)
The number of exhibitor passes does not increase through the taking in of co-exhibitors.
Additional Print@home tickets (exhibitor passes) cost EUR 38 each when ordered in advance of the trade fair from the Exhibitor Shop.
Depending on which navigation system you have, you may be able to find the Messe München International site under the “Exhibition center” or “Trade fair center” categories or using “Trade fair” as a search term.
Some navigation systems will even allow you to select the relevant entrance at the center from East, West, and North. For ceramitec, you will need to head to the West or East Entrance. Alternatively, you can just put in the “An der Point” address for the West Entrance or “Am Messeturm 4” for the East Entrance.
For the whole period of the trade fair (on Friday, June 24, 2022 only until 12:00), it is possible to drive into the grounds for one hour on payment of a deposit of EUR 100.
If you exceed this limit, the deposit will be forfeit and the vehicle will be towed away, for which there will be a charge. You can find more information online about six weeks before the start of the trade fair, in our traffic guide.
Whether you're coming by air, by car, by rail or using local public transport, we've put together all the information and research tools you'll need for your travel planning.
Whether you are looking for a hotel, a private room, or an apartment, or need other tips for arranging aspects of your stay that aren't related to trade fair events, we've put together all the information and research tools you'll need.
Citizens or visitors from EU member states do not normally require a visa to enter the Federal Republic of Germany. All other participants will without exception require a visa. You can find detailed information about visa applications on our visa service page.
If you have any questions relating to visas, our representative offices abroad are always on hand and happy to help with all your travel arrangements.
We are offering the opportunity to book advertising and sponsorship in and around the trade fair center exclusively to exhibitors, co-exhibitors, and exhibitors on joint stands.
When you are registered you receive a basic entry in the official trade fair media like the online exhibitor database and the visitor guide.
In due course, you will be told about additional paid-for listing options such as your address, company profile, company logo etc., by our catalog publishers, Neureuter Fair Media.
Exclusive rights to handle inquiries for all entries in the official ceramitec media (online exhibitor directory, visitor guide) are held by Neureuter Fair Media. All other publishers are unauthorized.
Promotional teams are strictly not permitted. It is not possible to use stationary or mobile electronic sales and advertising aids, to carry advertising boards or to distribute printed materials, stickers and samples outside the area of the rented stand.
Advertising space and sponsorship can be booked by exhibitor via our Media Sales department.
Yes, you are welcomed to submit a proposal at email@example.com . The ceramitec team collects all inquiries and contacts you as soon as possible.
Messe München will be offering free wireless internet access at the trade fair center, but this will only be available in the halls and the atrium area.
Available bandwidth is up to 1.5 Mbit/sec. Availability and reception quality will depend on constructions, exhibits, and other sources of disturbance in the halls, and cannot be guaranteed. Download volumes are limited to 50 MB per user per day.
This is how it works:
Access to our free WiFi is limited and not guaranteed. If you need the internet to perform business operations without disruption at your stand, we would recommend that you request a LAN connection, for which there is an extra charge.
No, according to Messe München´s house and user rules it is not allowed to bring animals onto the exhibition grounds with the exception of guide dogs and other assistance dogs.
Stand functions taking place after 18:00 needs to be registered with, and approved in advance by, the project management team. Rules, important information and the registration form are available via e-mail. For further questions please contact our Technical Service Team under firstname.lastname@example.org .
Round-the-clock security for the Messe München exhibition site is provided by Messe München GmbH and its security partner companies. Please be aware that the trade fair management is not responsible for the security of your stand, exhibits and other objects situated on the stand. To prevent the theft of valuables, we recommend booking your own security personnel online in the exhibitor shop.
Throughout the entire duration of the trade fair entry to the exhibition site is possible for one hour upon payment of a EUR 100 in cash deposit. If this period is overstayed, the deposit will be forfeited and the vehicle towed away at the driver’s expense.
Generally speaking photography on the exhibition site is prohibited. The following official photographers are permitted on the exhibition site:
Benedikt Roth Tel.: (+49) 176 – 20 32 32 16
Foto-Studio Siegbert Heuser Tel.: (+49 89) 61 44 02 62
Fotostudio Loske Tel.: (+49 89) 3 24 41 21
From April 03, 2024 onwards you or your hired photographer can obtain photography and filming authorization in the Messe München security office (Sicherheitszentrale), trade fair building, access via Gate 1.
A photography and film authorization will be issued upon payment of an administrative fee of EUR 80.00 per assignment. Written evidence of the assignment is to be produced.
The authorization includes access to the exhibition site for the photographic or film team outside opening hours. During opening times, the photographic or film team will require valid exhibitor tickets to access the site.
For photography and filming during nighttime closing hours, one hour and more after the trade fair has closed, the applicant will be required at his own expense to order a guard to accompany the photographer or film team on-site. This can be ordered from the Security and Order Service via the Exhibitor Shop / form 9.1 or by calling +49 89 949-24500.
The law firm TBK is at your service for a trade fair priority certificate on Tuesday, April 10, 2024 from 10:00 to 12:00.
Our patent attorney service is also at your disposal for basic questions about patent violations and will be happy to advise you, if so instructed, to examine and assert your rights.
Tel.: (+49 89) 544 690
Visitor tickets will be available as of the beginning of 2024 for purchase here.
In the beginning of 2024 you will find an overview of all the different ticket types and entry prices here.
You can redeem your voucher here.
You can redeem your voucher for a free Print@home-ticket on our ticket ordering portal. Online vouchers can only be redeemed for a Print@home-ticket online and you will need to enter the online voucher number. Vouchers cannot be redeemed or exchanged at the venue.
The Print@home-ticket is free to you as an invited visitor, as the costs of the ticket will be borne by the exhibitor from whom you received the invitation. Since the exhibitor will be charged only if you actually attend the trade fair and pass through the turnstile, you do not need to inform the ticket service or cancel your ticket if you do not use it.
Your Print@home-ticket is only valid when presented together with official photo ID. Please present your official photo ID when requested to do so by a member of staff at the entrance.
No, tickets containing personal details (e.g., your name) are generally not transferable.
Even multi-day tickets can be used by only one person.
Important: Since online tickets are personal and non-transferable, official photo ID must be presented when they are checked on site. Any barcode that has already been validated will be recognized as such at the electronic entry gates and the holder of a copied or duplicate online ticket will be refused entry.
If you have lost your ticket and are afraid that the person who finds it might use it to gain access to the trade fair, please send an e-mail to email@example.com to have your lost ticket blocked.
Once you have placed the order for your Print@home-ticketonline, all you have to do is download it directly using Adobe Acrobat Reader, save it, or print it out right away.
Your Print@home-ticket will also be sent as a PDF attachment to the e-mail address you have provided (sender: firstname.lastname@example.org ). You can print out the ticket directly using Adobe Acrobat Reader or you can click on the link in the e-mail to print out your ticket.
In exceptional cases, if the server is overloaded, it may take up to 24 hours for your ticket to arrive.
If the customer is a consumer in the terms of section 13 of the German Civil Code (BGB), the customer can cancel the contract in writing (e.g., by post, fax, or e-mail) within two weeks without having to provide any reason. Even within this cancellation period, cancellation is only possible until the point at which the ticket loses its validity.
Yes, the readers at the turnstiles will recognize the barcode displayed on your ticket.
No, the use of local public transport is not included in your entry ticket.